Dialogflow users will be able to create new conversational experiences on their customers' favorite channels through Infobip's omnichannel platform
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| Computerworld |
In order to respond to the tendency of companies to connect with other organizations in their favorite communication channels, Google Cloud Dialogflow has decided to give access to WhatsApp through Conversations, Infobip's cloud contact center solution. In addition, this integration allows Dialogflow customers to scale their operations and customer communications globally through a single platform.
In this way, the global omnichannel communication platform in the cloud Infobip integrates Google Cloud's Dialogflow into its contact center cloud solutions and WhatsApp for Business to improve the user experience and reduce the number of customer service agents.
"Customers prefer to message a business rather than make a call. Brands must be in the same place as their customers. Conversations and WhatsApp for Business do just that. Our customers and partners can add communication capabilities to their applications without having to build the infrastructure by accelerating time-to-market and creating truly engaging customer experiences. Google Cloud's approach to innovation and technology makes it the perfect partner for Infobip and we expect this collaboration to endure," said Veselin Vukovic, Vice President of Strategic Alliances at Infobip.
Dialogflow is a conversational and realistic artificial intelligence chatbot. Support rich, intuitive, and natural conversations with customers, powered by Google Cloud's AI engine. Dialogflow enables enterprises to build conversational applications quickly, reducing deployment time from days to minutes, and has been developed to help enterprises with global scalability.
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